We coordinate the shipping of playground equipment with destinations all around the world. Our global presence provides PlaygroundEquipment.com customer service representatives the task of handling a variety of situations on a regular basis. Freight services are an integral part of our operations.
Commercial playground equipment will generally ship freight with the exception of small items such as swing parts. The different types of shipping methods can be found below:
Freight (YRC, SAIA, Estes, & more)
Ground (FedEx, UPS, USPS)
You may return most new, unopened items within 30 days of delivery for any reason. We do not accept materials back without a Return Material Authorization (RMA). Anything received without an RMA is returned to sender at sender’s expense. Some items described below may not be returned under any circumstance.
A minimum 30% restocking fee will be charged on any order cancelled after approval. The party returning the merchandise must pay the freight to return it back. The item(s) must return in sellable condition. Freight charges to and from customer’s location(s) are non-refundable. When we make mistakes, we pay the return shipping costs.
Unloading: With freight, it is the truck driver’s responsibility to move the freight to the back of the truck but not to off-load the item(s). Some services such as lift-gate and inside delivery may be available at an additional charge. These special services must be requested before shipment to avoid incurring re-delivery charges.
Damages & Shortages: You are responsible to count the freight and note any and all shortages on the delivery receipt. All damages to packing must be noted on the delivery receipt with a brief description. These notes must be made before signing the receipt. If equipment is missing from your order or damaged and not noted on the delivery receipt, please call us within 24 hours so we may try to assist in finding the missing items or filing a concealed damage claim on your behalf. The trucking company is only liable for your goods if noted on the delivery receipt.
Example Note on Delivery Receipt: One carton damage and three cartons short.
Special Note: If you do not sign the delivery receipt short or damaged when the condition exists, we cannot file a claim, and the replacement items become your financial responsibility.
Refunds: You should expect to receive a refund within four weeks of product return or once merchandise is evaluated.
Non-Returnable Products (not returnable for any refund):